Responsibilities

Operational Support

* Serve as a primary point of contact for front-line staff and managers to resolve process and systems issues.
* Provide day-to-day support for loan operations functions including booking, maintenance, and servicing.
* Troubleshoot and escalate system-related problems in AFS Vision, FIS ACBS and other operations systems.

Project Management & Delivery

* Lead and manage small to mid-sized projects from planning through execution.
* Coordinate cross-functional teams including Risk, Technology, and Business stakeholders.

Process Improvement

* Identify opportunities for process optimization and automation.
* Partner with technology teams to implement system enhancements and upgrades.

Qualifications

Required

· Bachelors degree with 3 years bank operations experience, or High School Diploma with 5 years bank operations experience.

· 2+ years as an operations analyst or business analyst in a banking environment.

· 2+ years hands-on experience in a team lead or analyst role supporting servicing and operations of commercial and/or business banking loans.

· Demonstrated experience resolving operational issues and improving processes from within commercial banking operations.

· Critical thinker, very organized, ability to resolve problems independently, work with a sense of urgency while maintaining strong attention to detail.

Preferred

* Knowledge and experience with AFS Vision and/or FIS ACBS loan accounting systems is highly desirable.
* Experience with project management tools (e.g., JIRA, Confluence, MS Project) is a plus.

Job Types: Full-time, Contract

Pay: $50,000.00 - $70,000.00 per year

Schedule:

* 8 hour shift
* Day shift
* Monday to Friday

Experience:

* Commercial Loan: 1 year (Required)
* Business analysis: 1 year (Required)

Ability to Commute:

* Columbus, OH 43231 (Required)

Work Location: In person