Onsite VIP - White Glove Support Role, Denver CO, 80202

Key Responsibilities :

* Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate
* Able to troubleshoot hardware/software issues with laptops and workstations
* Knowledge of AD, AzureAD & managing and troubleshooting Windows 10,11
* Device Lifecycle management and reporting.
* Deskside and white glove support experience
* Hands-On Knowledge of Intune with Device configuration and Compliance management.
* Autopilot provisioning using Intune.
* Device patch management using SCCM and Intune.
* Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record
* Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software
* Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.
* Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.
* Ability to identify problems and proactively suggest ways to improve processes as applicable
* Contribute to Knowledge Base content in line with writing styles and content guidelines
* Create / Maintain / appropriate User Guides/SOP's and publish updates as needed
* Should be experienced with Asset Management. Physical Asset management and inventory update

Qualifications & Knowledge :

* 3 to 5 years of experience providing onsite and/or remote technical support to end-users in Workstations and Mobile devices environments.
* MCSE Certified (Not Mandatory)
* Good working knowledge in Microsoft modern workplace and O365.
* Must have good knowledge of Azure AD, Intune and related technologies.
* Good knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet)
* Specialist technical experience, ideally within a Desktop support role of which at least 5 years must be in a support role.
* ITIL Foundation.

Experience, Skills and Behavioural Requirements :

* Moderate Intune experience a must.
* Ability to work in a team environment or independently.
* Provides resolutions to a variety of technical problems of moderate scope and complexity.
* Communicates clearly with technical and non-technical audiences, both verbally and written.
* Strong organizational and multi-tasking skills, along with the ability to prioritize tasks among many competing requests.
* Professional attitude and demeanour.
* Skilled at setting priorities to complete tasks/projects within scheduled timeframes.
* Strong analytical skills for effective troubleshooting and problem-solving.
* Contributes to projects and milestones as per the needs of the business.
* Basic understanding of group management/administration tasks
* - Familiarity with telecommunication technologies and protocols- Proficiency in scripting languages such as PowerShell for automation tasks- Experience with LDAP integration and authentication protocols- Certifications such as CCNA or CCNP are a plus. If you are a highly motivated individual with a passion for networking and problem-solving, we want to hear from you! Join our team of talented engineers and contribute to the success of our organization.