IT Systems Administrator

Job Category: Information Technology

Department: IT Services Group

Billable Hours Goal: 80% of worked hours

Location: Rochester, NY

Travel Required: Up to 50% day travel as needed

Position Type: Full Time

Date posted: Posting Expires:

Applications Accepted By:

Fax or E-mail:

585-621-6214

Attention: Hiring Manager

resumes@comtecsolutions.com

Subject Line: IT Systems Admin Opening

Mail:

ComTec Solutions

65 Elmgrove Park

Rochester, NY 14624

Attn: Hiring Manager

Job Purpose:

The IT Systems Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The IT Systems Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.

Duties:

* Respond to customer inquiries in a courteous and professional manner
* Create, document, and escalate issues and problems according to ticketing standards and SLAs
* Monitor assigned tickets and tasks and provide service or escalation as necessary
* Provide support for escalated service desk tickets following established protocols
* Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
* Deliver technical customer support over the phone and in person, understands support processes
* Perform remote and onsite scheduled maintenance
* Accurately enter and maintain case information including notes and resolution
* Adhere to departmental policies for reporting and managing requests and change control
* Participate in emergency on call rotation schedule
* Internal IT Support as needed
* Identify sales opportunities and pass the information to correct team members
* Submit timesheets accurately and timely
* Other duties as required

Supervision Exercised:
None

Supervision Received: Reports to Manager, IT Services

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.