Job Title: Endpoint / MAC Management Support Specialist

Location: Boulder, CO

Clearance Required: Must be able to pass a background check and obtain a Public Trust clearance

Salary: $110k-$115K

Application Deadline: August 31, 2025

To apply, please follow these steps:

• Visit https://ibsscorp.com/careers/.
• Select the position you are interested in.
• Review the job details, then click Apply Now.
• Complete and submit your application.

Description:
IBSS is seeking a skilled Endpoint Management Support Specialist to work on-site in Boulder, providing help desk Tier 3 support to users, laptops, and workstations within the Enterprise IT Operations of the OCIO of a civilian Federal government agency. The schedule is normal business hours: 5 days on-site

Key Responsibilities:

• Manage software deployments and endpoints with endpoint management systems such as Microsoft MECM, MDM solutions (Jamf, Intune, etc.).
• Provide support Microsoft O365/Teams and Adobe.
• Perform routine updates, patches, and system maintenance to sustain a secure and stable endpoint environment.
• Assess, implement, troubleshoot, and maintain business applications to ensure optimal functionality and user experience.
• Configure security settings, integrate applications with enterprise systems, and enforce compliance requirements.
• Enforce security policies, monitor for compliance, and remediate security risks.
• Managing, configuring, deploying, and supporting Azure and VDI endpoints and pools.
• Manage users and groups in Microsoft Active Directory and Microsoft Entra to include MFA
• Diagnose and resolve endpoint-related technical issues, providing Tier 3 escalation support for complex problems.

Required Skills /Education/ Certifications & Qualifications:

• 3-5 years of professional experience providing Tier 3 support in the following areas:
• Familiarity managing Mac endpoints via JAMF Pro
• Experience using PowerShell to create, modify, and debug code for systems administration and automation of tasks.
• Experience using ServiceNow
• Maintaining a positive and professional demeanor while interacting with users, ensuring timely response and issue resolution

Desired Skills

• Experience using BigFix, Tenable, and Qualys
• MFD/Printer admin and support

About IBSS Corp.
Since 1992, IBSS, a woman-owned small business, has provided transformational consulting services to the Federal defense, civilian, and commercial sectors. Our services include cybersecurity and enterprise information technology, environmental science and engineering (including oceans, coasts, climate, and weather), and professional management services.

Our approach is to serve our employees by investing in their growth and development. As a result, our employees bring greater capabilities and provide exceptional service to our clients. In addition to creating career development opportunities for our employees, IBSS is passionate about giving back to the community and serving the environment. We strive to leave something better behind for the next generation.

We measure our success by the positive impact we have on our employees, clients, partners, and the communities we serve. Our tagline, Powered by Excellence, is a recognition of the employees that make up IBSS and ensures we deliver results with quality, applying industry best practices and certifications.

IBSS offers a competitive benefits package that includes medical, dental, vision, and prescription drug coverage with a company-paid deductible, paid time off, federal holidays, a matching 401K plan, tuition/professional development reimbursement, and Flex-Spending (FSA)/Dependent Care Account (DCA) options.

IBSS is an affirmative action and equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Click https://www.eeoc.gov/poster to see that the EEO is the law. Please direct any inquiries to the HR Department email at HR@ibsscorp.com.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Talent Acquisition department at Recruiting@ibsscorp.com.