Division/Department: Gift Shop/Retail

Job Title: Retail Associate

Reports To: Retail Manager

Type of position: Non-Exempt / Hourly

Employee Classification: Seasonal

Location: Tucson, AZ

Compensation: $14.70 - $16.00/Hr.

Job Summary:

The Retail Associate plays a key role in delivering exceptional customer service by assisting guests, processing sales, and maintaining product displays in our on-site gift shops. The ideal candidate is enthusiastic, service-oriented, and knowledgeable about our merchandise, offering thoughtful recommendations to enhance the customer experience.

Essential Duties/Responsibilities:

* Assist customers with purchases, returns, and general inquiries.
* Maintain inventory levels by restocking merchandise as needed.
* Engage with customers by sharing product knowledge, making recommendations, and offering assistance.
* Deliver exceptional service to all gift shop guests.
* Accurately process cash and credit transactions.
* Keep the sales floor clean, organized, and visually appealing.
* Follow all safety procedures and promptly address or report any potential hazards to ensure a safe environment for customers and staff.
* Perform other duties as assigned.

Education, Skills & Work Experience Requirements:

* Previous experience in the retail industry is strongly preferred.
* Background in cash handling and familiarity with cash registers or point-of-sale systems is a plus.
* Strong work ethic and a proactive, hands-on approach with a commitment to exceptional customer service are required.

Work Environment:

* Ability to stand and walk for up to 8 hours per day.
* Regular bending, lifting, carrying, reaching, and stretching.
* Ability to lift up to 20 pounds.
* Work schedule may vary and can include evenings, weekends, holidays, and occasional overtime (required).
* Some duties may take place around the park and event spaces, which may involve uneven surfaces and exposure to extreme weather conditions.