Position Information
**Working Title** Workstation Support Associate (Omaha, NE)

**Position Number** 61535

**Job Description Summary**This position will assist the university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory and will work with our stakeholders to provide hardware and software support as well as training for supported technology. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

**Position Details**

**Position Announcement**

**Qualifications**
**Required Qualifications**
Two years post-secondary education
Two years of experience with desktop and/or IT helpdesk/service desk
Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application
administration and hardware
Experience providing hardware and software support for desktops, laptops, mobile devices, and printers
Experience with direct customer support

**Preferred Qualifications**
Experience with audio/visual (AV) equipment
Experience with technology research, management, procurement and deployment
Experience with managing vendor interactions

*Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.*

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.

**Additional Information**

**Work Location** Omaha

**Work Schedule**
**Pay Basis** Hourly

**Benefits Eligible** Yes

**Benefits Percentile** 1A 100% Ben (12mo)

Posting Detail Information
**Posting Number** 2012737P

**Number of Vacancies** 1

**Open Date** 04/14/2025

**Close Date**

**May Close at Any Time Open Until Filled** Yes

**Review of Applications Date** 04/28/2025

**Special Instructions to Applicant**
This position has a minimum salary of $46,600 and will be located in Omaha, NE. Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references.

Please note: Sponsorship will not be offered for this position.

If you should need assistance with your application, please call 402-472-3701.

*The University of Nebraska participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status.